Good communication between Pest Managers and their clients is essential in avoiding conflict. Conflicts most often occur when clients’ expectations are not met. A complaint is defined as any breach of the Code of which a consumer and Pest Manager/Termite Management System Installer are in disagreement, regarding the quality of the work performed, or not performed, under the Code.

To help ensure speedy and fair outcomes to any disputes between stakeholders, all parties who agree to comply with (sign) these Codes of Practice also agree to be bound to comply with the Code’s Dispute Resolution procedure.

Full details regarding the Code of Practice Dispute Resolution Process, can be found in the relevant Termite Management Code of Practice.

Clients wishing to make a formal complaint, must complete the Dispute Resolution Form on the AEPMA website, and include supporting documentation .

Submit a claim for Dispute Resolution