Welcome to Australian Environmental Pest Managers Association August 2019 edition. Please scroll down for more details. 

Pest Manager of the Year 2019 Update

In this year’s Pest Manager of the Year Awards we have been overwhelmed by the quality of entries from all categories. The BASF and AEPMA judges have deliberated and reviewed each entry with the announcement of the winners to be presented during the Rapid Solutions Conference Gala Dinner on Friday, 9th August 2019.

Rapid EduCON

The Rapid Solutions Conference is happening in two weeks and we’re excited to attend the event to meet and greet industry partners that make a difference in pest management.

The event is being held at the RACV Royal Pines in the Gold Coast and conference passes are going fast. Grab those final tickets by visiting www.rapidsolutions.com.au/educon
QLD Branch Meeting Update

The next meeting will be held at the AEPMA national office, 6/12 Navigator Place, Hendra on Tuesday, 20th August 2019 at 8am AEST. New legislation in respect of pest controllers is expected to be enacted shortly.

Proposed Changes to WA Pesticides Regulations

The WA Department of Health has issued a Discussion Paper for Public consultation on options for changes to pesticide regulation. A copy of the Discussion Paper can be found here. The Association will be providing a submission on the Discussion Paper.

WA branch members are invited to comment on the options in the Discussion Paper in relation to alternative proposed changes. AEPMA will be making an official submission. We would like member comments in time for our draft submission to be submitted to WA branch members by Friday, 30th August 2019.

Three options have been proposed. Initial thoughts and comments sought on them are:

Option A – Repeal the existing regulations without replacement. Without action, the existing Regulations would be repealed without replacement and individual local government authorities would become responsible for determining pesticide chemical application safety within their jurisdiction. Local government would have the potential to draft and publish local laws to regulate the use of pesticides with their jurisdiction boundary.

This would lead to a regulatory vacuum which would allow local governments to impose the regulatory framework. Questions to be answered are:

  • Would local government adopt a uniform standard across the state or impose their own specific changes on a template regulatory framework?
  • Have there been problems with the WA Department of Health regulatory framework that is encouraging them to absolve themselves of all responsibility in setting standards and enforcement?
  • Do Councils have the resources to undertake such a function?
  • If they currently do not, but have to undertake the function in future, how will it be financed?
  • Could they impose additional charges on either pest managers or homeowners?

Option B – Retention of the existing regulatory regime by making new regulations under the Public Health Act 2016 identical to those in force under the Health (Miscellaneous Provisions) Act 1911.

This would maintain the current status quo. Is there knowledge of the WA Department of Health not wanting to maintain its current role?

Option C – Develop new, updated regulations to manage public health risks to uphold the current regulatory requirements including suggested changes in Proposals 3 and 7-9 listed below:

  • Proposal 1: Continue registration under the new Public Health Act
  • Proposal 2: Continue licensing under the new Public Health Act
  • Proposal 3: Licensing exemption criteria for individuals
  • Proposal 4: Pesticides in public places
  • Proposal 5: Safe fumigations
  • Proposal 6: Management of registered pesticides
  • Proposal 7: Local government as the enforcement agency
  • Proposal 8: Multi-year validity for registrations and licences
  • Proposal 9: Introduce substance management plans

This would appear to be the preferred option of the WA Department of Health as they have provided a series of proposals on changes to the current arrangements, indicating that work has been undertaken within the Department on these possible changes. All comments are welcome.

Again, we ask members provide comments by 30th August 2019 to allow time for a draft submission to be sent to members.

The Department has also set up a survey questionnaire on the issue. We encourage members to participate. The online survey is available via: https//consultation.health.wa.gov.au/ and click on ‘See All Open Consultations’.

The closing date for submissions is 10th October 2019.
Fire Ant Training

The next training day is on Tuesday, 13th August 2019.

It will be held at the National Red Imported Fire Ant Eradication (NRIFAE) Program Office Black Swan & Tasmanian Devil Rooms, 145-147 Wayne Goss Drive, Berrinba.

We have a handful of spots left so for all expressions of interest, please forward your contact details to info@aepma.com.au by Monday, 5th August 2019.

Competition and Consumer Regulations 2010 – Reg 90

The following article provides details on changes to Competition and Consumer Regulations 2010 (Cth). Pest control operators should be aware of this change and adjust their operations accordingly. Details of the legislation are contained on the link at the end of the article. The following article provides a brief overview of what these changes mean.


The Competition and Consumer Regulations 2010 (Cth) (regulations) have been amended to require businesses giving a warranty against defects to consumers for the supply of services (or the supply of goods and services together) to include mandatory text in the warranty. This change comes into effect, on and from 8 June 2019.

The mandatory text alerts consumers to the existence of the Australian Consumer Law (ACL) and reminds consumers and others involved in the transaction that the consumer guarantees set out in the ACL cannot be excluded by the warranty. Previously, the mandatory text was only required to be included where a warranty was given in connection with the supply of goods.

What is a warranty against defects?

A warranty against defects is a representation made to a consumer in connection with the supply of goods or services, around the time of the supply, that if the goods or services are defective, a person will:

  1. Repair or replace the goods;
  2. Provide again or rectify the services; or
  3. Compensate the consumer.

It is generally supplied free of charge and is otherwise commonly referred to as a manufacturer’s warranty. A warranty against defects includes any document by which such a representation is evidenced, for example, on packaging or a pamphlet accompanying the goods or services.

The following examples are published on the ACCC website:

  1. A three year or 100,000km written warranty outlining what the manufacturer will do if there are certain problems with a vehicle;

A contract stating that a tiler will repair any tiles that become loose 

  1. within five years of the tiling being carried out; and
  2. A representation on the packaging for a drill that states the manufacture will repair the drill if a fault arises within three years of purchase.

The provisions in the ACL regulating warranties against defects only apply where the warranty is given to a consumer in connection with the supply of goods and/or services.

A person acquires goods or services as a “consumer” under the ACL if:

  1. The price of the goods or services is $40,000 or less; or
  2. The goods or services are of a kind ordinarily acquired for personal, domestic or household use or consumption; or
  3. The goods comprise a vehicle or trailer for use principally in the transport of goods on public roads.

A person will not acquire goods as a consumer if the goods are acquired for the purpose of resupply or for the purpose of using them up or transforming them in the process of production or manufacture or in the course of repairing or treating other goods or fixtures on land.

The new mandatory wording

On and from 8 June 2019, where a warranty against defects is provided for a service, the following mandatory text must be included in the warranty:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

1.   To cancel your service contract with us; and

2.     To a refund for the unused portion, or to compensation for its reduced value.

​You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

On and from 8 June 2019, where a warranty against defects is provided for goods and services together, the following mandatory text must be included in the warranty:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

1.    To cancel your service contract with us; and

2.    To a refund for the unused portion, or to compensation for its reduced value.

​You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the 

contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service’.


The mandatory text is not required to be displayed in relation to services supplied under a contract for or in relation to the transportation or storage of goods for the purposes of a business, trade, profession or occupation carried on or engaged in by the person for whom the goods are transported or stored. However, if the consignee of the goods is not carrying on or engaged in a business, trade, profession or occupation in relation to the goods, then the mandatory text must be displayed.

In addition, the mandatory text is not required to be displayed in relation to:

  1. Services supplied under a contract of insurance; and
  2. Supplies:
    • of a kind specified in the regulations; and
    • of gas, electricity or a telecommunications service.

Other existing requirements

It is an offence under the ACL (attracting civil and/or criminal penalties) to give a consumer a warranty against defects that does not comply with the requirements prescribed in the regulations.

While the mandatory text to be included when warranties are given for services is a new requirement, the regulations already prescribethat a warranty against defects must:

  1. Be in a document that is transparent;
  2. Concisely state:
    • what the person who gives the warranty must do so that the warranty may be honoured; and
    •  what the consumer must do to entitle the consumer to claim the warranty.
  3. Prominently state the following information about the person who gives the warranty:
  4. the person’s name;
  5. the person’s business address;
  6. the person’s telephone number;
  7. the person’s email address (if any);
  8. State the period or periods within which a defect in the goods or services to which the warranty relates must appear if the consumer is to be entitled to claim the warranty;
  9. Set out the procedure for the consumer to claim the warranty including the address to which a claim may be sent;
  10. State who will bear the expense of claiming the warranty and if the expense is to be borne by the person who gives the warranty—how the consumer can claim expenses incurred in making the claim; and
  11. State that the benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.

Key takeaways for businesses

Businesses providing consumers with a warranty against defects in 

connection with the supply of services must have updated their warranty documentation to include the new mandatory text by no later than 8 June 2019.

Businesses providing consumers with a warranty against defects in connection with the supply of goods and services must have also updated their warranty documentation by 8 June 2019, by replacing the mandatory text applying to goods with the new mandatory text applying to goods and services.


Industrial Relations update

Personal Info Must be Kept Private

An employer has been ordered to pay $60,000 in damages for giving employees’ names to a union without the employees’ consent. Additionally, it has to engage an independent reviewer of its privacy compliance procedures, policies and processes, issue a written apology to all the employees affected and review its practices in a further six months to ensure it has adopted any recommendations from the review.

During the Royal Commission into Union Corruption it was discovered that the company had handed over employees’ names, and a big cheque, to the union, in return for an undertaking from the union to not pursue enterprise bargaining or seek to cancel the existing (old) agreement.

But the employees knew nothing of this. Their personal information was given to the union to enable membership records to be made. When the employees found out, they sued the employer for breaching their privacy.

The matter came before the Australian Information Commissioner and Privacy Commissioner (AIC) which found the employer improperly disclosed personal information contrary to the National Privacy Principles (NPP) and failed to protect the employees’ personal information.

The AIC decision makes it clear that the suspect enterprise agreement deal was none of its business. Rather, AIC was concerned solely with the privacy issues. So even a seemingly beneficial relationship between employee and union is not to be taken for granted when dealing with the issue of privacy and employer obligations. Employers must make themselves aware of the NPP and make sure employees’ personal information is properly managed and protected.

This company was hit with damages for giving a union names. For an employer who causes personal information to leak to third parties for commercial or other purposes, the bill could be a lot higher.

'QF' & Others and Spotless Group Limited (Privacy) [2019] AICmr 20 (28 May 2019)

Bayer’s Agenda Termite Baiting System

Taking back control and profit with termite baiting

Chris Mills - Bayer Territory Sales Manager, QLD, NT, NZ.

The construction and design of many houses in Australia make it difficult to achieve a complete and continuous chemical treated zone in accordance with Australian standards.  Subsequent treatment applications and recommendations then become very important when seeking out alternative treatment options.  Dusting and foaming applications may not be successful where insufficient termite activity is found (Standards Australia, 2017), and this is where I find a lot of pest control operators (PCO) calling for treatment advice on those tricky jobs, or re-infestations.

One such PCO, Barry Clare from AllProPest Control based in QLD reached out for advice after experiencing difficulties as described. I had suggested the use of termite baiting and invited him to come along to a Bayer Agenda termite baiting system training workshop which he attended.  Barry “had never been a fan” of termite baiting but was willing to give it a try as the other treatment options had not worked for him on those tough jobs.

During the training workshop Barry was shown why termite baiting with chitin synthesis inhibitors (CSI) like Agenda can be such an effective option as opposed to other treatments.  It has been shown that termite colony elimination is achieved using CSI baits, whereas termite colonies treated with fipronil are only removed from near the treated area without achieving colony elimination. Termites therefore remain foraging in un-treated workings and conducive areas as an on-going threat to the house after the treatment has taken place (Chouvenc, 2018).

It was also made clear to Barry during the workshop the importance of using clean bait and water, and also taking the time needed to install a bait station that is secure, sealed for moisture and to protect from predators and to look professional. “Anybody can go and just chuck a bait on there and it just won’t work”, Barry said in hindsight looking back on his baiting journey so far. “It’s important to take your time and follow the method to get the results.”

The importance of using a complete termite baiting system was also emphasised.  A system that offers componentry such as in-ground and on-ground stations to cater for any external environment and most importantly for Barry, choosing a system with the flexibility of a bait pouch was the key to baiting those tricky areas, hard to reach places and instances with low termite activity available for treatment.

The final session in the workshop helped Barry with pricing up a job.  I have found a lot of PCOs new to termite baiting struggle with how to structure a baiting treatment and how much to charge, which results in many un-paid site visits and a poor baiting experience. “Working out how much it is going to cost you so you can make money out of it and be profitable is really important I found because if you don’t do it right you’re not gonna like it and you won’t be profitable”, Barry warned.

Since taking part in the workshop late last year, Barry has gone on to successfully bait four from four termite jobs and is on his way to five from five. These were all jobs where Barry felt he would not achieve success with other treatment options. He has also increased his profit margins compared to his previous treatments for similar type jobs. “I would definitely recommend Agenda and termite baiting to any other pestie and I will continue to use it myself.” Look out for more Agenda training workshops in your area soon.

Further reading: Standards Australia (2017). Termite Management, Part 2: In and Around Existing Buildings and Structures

Chouvenc, T. (2018). Comparative Impact of Chitin Synthesis Inhibitor Baits and Non-repellent Liquid Termiticides on Subterranean Termite Colonies over Foraging Distances: Colony Elimination versus Localized Termite Exclusion. Journal of Economic Entomology, 111(5), 2317-2328. DOI: 10.1093/jee/toy210

Bayer Crop Science (2018). Agenda Termite Baiting System Reference Manual

City of Sydney Council doubles number of rat baits as rodents overrun city

Rats have always been an issue in Sydney but thanks to the chilly weather and the construction boom, the usually invisible rodents are out to bother everyone.


Fipronil permit update

The APVMA has advised that Fipronil is now available for use on fire ants.





This permit is issued to the Permit Holder in response to an application granted by the APVMA under section 112 of the Agvet Codes of the jurisdictions set out below. This permit allows a person, as stipulated below, to use the product in the manner specified in this permit in the designated jurisdictions. This permit also allows any person to claim that the product can be used in the manner specified in this permit.


Permit Holder:

145 Wayne Goss Drive

Persons who can use the product under this permit:

Licensed Pest Management Technicians operating in accordance with the National Red Imported Fire Ant Eradication Program policies, protocols and procedures, who have undertaken program specific training in the proper handling and application of pesticides for the control of red imported fire ants and are authorised by the program to undertake treatment of fire ants.


Product to be used:

Containing: 100 g/L FIPRONIL as the only active constituent.

Containing: 200 g/L FIPRONIL as the only active constituent.

Directions for Use:




(including residential lawns and ornamental garden beds)

(excluding market gardens, intensive horticultural and backyard vegetable gardens)


Red Imported Fire Ant

(Solenopsis invicta)


25 mL/100L



12.5 mL/100L

Critical Use Comments:

  • Application by pressure injection using a termiticide spear or equivalent into the nest proper. The dose MUST be properly injected into the ground, and care MUST be taken to minimise the amount of injection rising to the surface. Additional excavation and drenching of nest interior and contents is permitted and the treated nest material MUST be re-incorporated into the ground
  • Where individual nests are not all amendable to injection (e/.g. underneath bitumen road edge, stony/hard ground, extreme high density sites) suitable nests MAY instead be rapidly excavated by shovel and the nest interior and contents drenched by sprayer, shower or watering can. Treated nest material MUST be re-incorporated into the ground. Use of this method should be minimised as much as possible.
  • Subsequent application by sprayer or watering can on the surrounding soil surface up to 1 metre radius from the nest. This method should be minimised to the extent possible.
  • DO NOT contaminate streams, rivers or waterways.
  • Potential for spray drift and run-off to aquatic areas should be avoided by spraying under suitable weather conditions and not applying when heavy rain is forecast.
  • Dangerous to bees, DO NOT apply to areas where crops, weeds or pasture are in flower at time of application, or are expected to be in flower in the next 7 (pasture) or 28 (crops) days.

Withholding Period:
DO NOT graze or cut for stock food for 28 DAYS after application.

Slaughter Interval:
If the withholding period cannot be observed and livestock are continuously grazing in the treated area, the minimum period that must elapse between the application of the chemical and slaughter is 35 days.

Trade advice:
Observance of the above WHP or Slaughter Interval allows compliance with Australian MRLs for fipronil in meat, offal and milk. To meet more stringent export requirements, it is recommended that a period of 49 days should elapse between application of the product and slaughter.

Exported produce or animals must have appropriate residue tolerance limits established in the importing countries. Residues must not exceed those requirements of the importing country.

QLD and NSW only.

Additional Conditions:
This permit provides for the use of a product in a manner other than specified on the approved label of the product. Unless otherwise stated in this permit, the use of the product must be in accordance with instructions on its label.

Persons who wish to prepare for use and/or use the products for the purposes specified in this permit must read, or have read to them, the permit particularly the information included in details of permit and conditions of permit.

Licensed Pest Management Technicians operating in accordance with the National Red Imported Fire Ant Eradication program protocols and procedures, and in accordance with this permit, will be required to submit samples and data to the National Red Imported Fire Ant Eradication Program (e.g. mound location, treatment date, samples taken etc.), as per instructions delivered during Program accreditation training or subsequent updates.

Issued by Australian Pesticides and Veterinary Medicines Authority

Note: Permit amended 21st June 2016, to replace the phrase, ‘Employees or persons under the direction of Biosecurity Queensland Control Centre, Department of Agriculture, Fisheries and Forestry, and NSW Department of Primary Industries who have been provided with training in the proper handling and distribution of pesticides for the control of Red Imported Fire Ants’ with the new phrase, “Licensed Pest Management Technicians operating within the National Red Imported Fire Ant Program” under ‘Persons who can use the product under this permit’ (Permit Version 3).

29/03/2019 - Permit holder address updated. Expiry date extended to 31 March 2024. Minor edits made to improve clarity. Permit issued as Version 4.

31/07/2019- Persons who can use the product under this permit amended, additional condition added to include sample and data collection and critical comments updated to clarify application methods. Permit issued as Version 5.

ICUP 2020

The 10th International Conference on Urban Pests (ICUP)will be held at the prestigious Pempeu Fabra University, Barcelona, Spain from
29 June to 1 July 2020.

ICUP is the leading international forum for sharing information and ideas on the impact, biology and control of pests in the urban environment.

The programme will address the science and management of a wide variety of urban pests and vectors including those of hygiene, structural and medical importance, as well as re-evaluate management practices and future direction of urban pest control. There will be break-out sessions and workshops, plus the conference dinner for the opportunity to network with delegates around the world.

Presentations from the previous conferences can be found at http://www.icup.org.uk

For all expressions of interest in presenting at the ICUP 2020 conference, please email Frances McKim: frances@pestmagazine.co.uk

Newsletter contributions/comments

AEPMA welcomes any contributions or suggestions for articles that you feel are relevant to the industry.  Simply forward to info@aepma.com.au.

Or do you have something to say about an article you’ve read in the Newsletter?  Why not leave your feedback on our Facebook page.

Upcoming Events
  • Rapid Solutions Conference (RACV Royal Pines, Gold Coast) – 8-11 August 2019
  • Fire Ant Training 13 August 2019
  • Pestech 19-29 August 2019
  • Queensland Branch Meeting 20 August 2019
  • FAOPMA Pest Summit 2019 (Daejeon, Korea) – 24-27 September 2019 
  • AEPMA 2020 Conference 16-18 September 2020
You are receiving AEPMA e-newsletters. If you are not interested to further e-newsletter from AEPMA, please click here to unsubscribe.