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Belinda Smith
Dan Houlihan
Daryle Swarz
David Collins
David Elmouttie
David Priddy
Gary Stephenson
James Miller
Jay Turner
Jeremy Rose
John Murray
Keith Farrow
Lana Luise
Louise Howarth
Mike De Luca
Nicole Tyzack
Peter McCarthy
Rob Boschma
Shane Clarke
Shauna Chadlowe
Simon Lean
Stephen Milgate
Steve Broadbent
Steve Simpson
Vasili Tsoutouras
Volker Gutsmann

Thursday 20th September – Stream 2
“Diversity in the Workplace”
Belinda Smith – CEO, Rapid Solutions

Belinda Smith

Belinda joined the Rapid Group early in 2017 as leader of the Pest and Building industry’s only dedicated insurer and registered training provider. Belinda’s brief was to enhance Rapid’s position and reputation as a market leading, passionate supporter of its industry, including revitalizing Rapid Training and making it easier for clients to access the expertise of its insurance and technical teams.

Responsible for taking care of 30 people employed across Australia and New Zealand, Belinda has also overseen the transition to new shareholders, Badger International and has accepted a dual role of Chief Operating Officer of Badger’s Australian operations AI Insurance Holdings, whilst maintaining her CEO role at Rapid. This will add a further 65 people to Belinda’s people portfolio, a diverse mix of men and women, aged between 20 and 71 years, a variety of educational and professional backgrounds.

Belinda’s passion for equity and diversity was born out of her first career in the Construction industry, introducing flexible work practices for both men and women that saw her company, Mullanes, recognized nationally through the Australian Government’s Workplace Diversity Awards in the early 2000s – well before diversity was acknowledged and appreciated as good business.

This interest in advocacy and awareness of diversity – particularly gender – led Belinda to support the founding of Got Your Back Sista, a Hunter based charity that helps women and children begin again after escaping domestic violence, accepting the role of inaugural Chair.

Belinda has 2 sons, Harry and Olly and 4 step sons, with ages ranging from 11 to 26.

Friday 21st September
Stream 2 – Dan Houlihan – First IR
“Industrial Relations and the Even Fairer Fair Work Act”

Dan Houlihan

I have worked in the area of industrial and employment relations since starting with First IR Pty Ltd in 1996. My work encompasses all issues with respect to employment from pre-employment, induction, negotiation and development of employment systems, disciplinary issues, termination of employment and enforcement proceedings.

I hold relevant qualifications in law and occupational health and safety.

I have appeared in various Courts and Tribunals in relation to all manner of employment related issues including discrimination and harassment claims, underpayment of wages, general protections claims, unfair dismissals, industrial disputes, contract disputes etc.

Outside of work I am keen motorcyclist and bushwalker.

ABSTRACT Towards the even Fairer Fair Work Act

1. It is possible if not likely that there will be a change in government in 2019.

2. Despite the double dissolution election of 2016 being called because of the failure to pass two IR Bills, IR has not been a real election issue since the 2007 election when the Howard government was voted out. 2019 is shaping as being an IR election.

3. The coalition do not appear to have an agenda in regards to IR, they are still spooked by the ghost of Work Choices past. The union movement has an agenda, and through them so does the ALP.

4. Despite the Fair Work Act being an ALP piece of legislation, it is likely that a change in government will lead to a ‘change in the rules’.

5. ‘Rules’ likely to change include;
- a return to industry or sector level bargaining away from enterprise bargaining
- a return to industrial arbitration as a method of resolving disputes
- a removal of small business exemptions from unfair dismissal
- a stacking of the FWC
- a role for unions in all enterprise agreements
- increased powers for right of entry
- regulation of labour hire, including ‘internal labour hire’

Thursday 20th September – Stream 1
“Changes to AS3660.2 – “What do they mean”
Daryle Swarz, Bayer CropScience

Daryle Swarz

Daryle Swarz, Bayer Market Manager – Pest & Termite ANZ.

I have been in the industry for 10 years, background in pre-construction termite control, pest management & termite eradication.

Prior to this, I have worked in the automotive industry in various roles.

My passion is for anything hands on and technical, I love tasks where I need to really expand my mind and increase my knowledge.

Thursday 20 September
“How to Incorporate the new Codes of Practice & Australian Standards into the workplace”
David Collins – Mullane Lindsay

David Collins

David is a solicitor with over 20 years of experience working as a lawyer. He currently works as a senior member of the Dispute Resolution & Litigation Law group at Mullane & Lindsay Lawyers, specialising in professional indemnity claims against solicitors and other professionals. He regularly appears in court and attends settlement conferences and mediations. Until October 2017, David was National Claims Manager at Rapid Solutions Pty Ltd where he spent just over 11 years defending and negotiating disputes involving pest control businesses. During that time he held regular seminars and gave talks at various pest control industry events, usually about claims! The time managing claims at Rapid Solutions gave David a unique understanding, for a lawyer, of pest control products and processes, and how best to approach the defence of a claim depending on its circumstances. As an accredited mediator and trained conflict management coach, David has a particular interest in all methods of dispute resolution. David is a member of the Law Society of New South Wales, the Newcastle Law Society and continues to play sport in his spare time.

Thursday 20th September – Stream 1
“New Innovations driving value in the Australia Pest Industry”
Dr David Elmouttie - BASF

David Elmouttie

Dr David Elmouttie is a Technical Development Specialist for BASF’s Professional and Specialty Solutions Division in Australia. David has a PhD in ecology and over 16 years professional experience in the fields of pest management, product development and small mammal ecology, working in Australia and abroad. David has held a diverse range of professional roles within research and agrochemical industries, working closely with end users, stakeholders and government regulators, developing new and innovative products and assessing pest impacts and pressures in natural and urban environments.


Globally, the professional pest management industry is experiencing a period of unprecedented change, driven by both client expectation and a changing urban landscape. This rapid change has directly influenced the way in which pest management professionals treat sites and address client needs. New technologies and approaches are therefore required which not only address a client’s direct need ie. management of the target pest, but also place a greater importance on addressing secondary needs associated with aesthetics, site impact’s and service disruption without impacting on management success.

BASF has played a pioneering role in the development new technologies which redefine the way traditional, and often trusted pest control treatments are undertaken. These innovative technologies are designed to improved product efficacy whilst also addressing needs of the pest manager and their customers. In this presentation we investigate a range of technologies and reflect on how these technologies will aid “Pest Management in a Changing Market”.

Friday 21st September – Stream 1
“Chemicals & how the market is changing”
David Priddy – Sundew Solutions

David Priddy

With over 29 years' experience gained in Australia and overseas, David is a highly sought-after speaker on a range of business and chemical industry topics. These areas of specialisation include Strategic Marketing, Customer Relationship Management, Integrated Marketing, Brand Stewardship, Benchmarking, and Innovation Modelling Tools.

David completed a Bachelor of Commerce with a double major in Marketing and Information Systems at Griffith University in 1989.

In his first role as a senior manager in the electrical wholesale industry David was responsible for implementing dynamic strategies to revive sales in underperforming outlets. He was also pivotal in the identification and strategic positioning of new business opportunities and models.

In the mid-1990s David moved into the fast moving consumer goods (FMCG) world as a sales and marketing manager for the international company SC Johnson and Sons. In this field he provided insights into sales processes and merchandising which resulted in dramatic increases in revenue previously unidentified. David moved from this fast-paced management position in the FMCG industry in the late 1990s to drive his marketing career with the international giant Bayer. In this position he provided marketing solutions for the company enabling them to increase their market share and profits. David developed marketing, distribution channel, and account strategies for the Crop Protection, Consumer Home Garden, Rural Hygiene, Intensive Farm and Professional Pest Management segments utilising Australian and overseas business models.

David is one of very few business managers in Australia who have studied to be a facilitator of Smart Innova Systems ( from the Israeli company Systematic Inventive Thinking in Lyon, France 2006. He does facilitation workshops with clients to look at specific situations, problems or processes and applies these tools to create innovative opportunities and solutions. In 2010 David was accredited to deliver and facilitate the Solve Your Impossible Problem Program from Gordian Business.

David features regular editorial in the Australian Professional Pest Manager magazine and Australian Environmental Pest Managers Association newsletters. He is also a regular presenter on business marketing topics and formulation technologies for the pest industry.


Now, more than ever, information is easily accessible with today’s consumer demanding pest solutions that are effective, safe and appropriately costed. Conversely, chemical manufacturers face ever-changing pest problems, consumer expectations, and regulatory pressures while trying to maintain their bottom line. A lack of new active ingredients has meant a genuine Research and Development Company has become a thing of the past with cutting edge Innovators leading the way in product development for the modern pest manager. David Priddy, C.E.O. from Sundew Solutions will present his perspective on “Chemicals and How the Market is Changing” to share valuable insights into the evolving landscape of the modern Australian pest management professional.

Gary Stephenson – G. Stephenson Pest Industry Consultants
Presentation 1: Codes of Practice & What Are They
Presentation 2: Practical Termite Control & Competing with Ultrasonic & Electromagnetic Pest Control Devices”
Presentation 3: Field Biologist Course

Gary Stephenson

Gary is the principal of G. Stephenson Pest Industry Consultants, and specialises in Pest Management Advice, Training, Auditing, Consulting & Compliance, including:
• Auditing for Food Manufacturing & Handling Industry (internal & third party)
• Consultancy Services (to pest control industry/business & public pertinent to the pest control industry and pest management in general)
• HACCP Auditing, Training & Assessment
• Training & advice with Pest Control Treatments & Solutions for Commercial/Industrial/Residential
• Training & advice with Timber Pest
• Termite Detection, Reporting, Eradication, Management & Monitoring
• Auditing to ISO 9001 – 2008 & ISO 14001 – 2004 Quality Management Systems/Environmental & OH&S Pest Management Program Appraisals & Development
• Legislative & Industry Compliance

Prior to the establishment of his pest management company in 1992, Gary worked for several leading pest management organisations in positions ranging from Senior Technician, Service Supervisor, through to Sales Consultant, Divisional Manager, State Manager, and at Flick, the National Operations Manager, National Quality Manager, National Training Manager, Pacific Regional Technical Manager & Member of the Anticimex Global Technical Board.

Gary has been directly involved at varying levels in the horticulture and pest management industry over a period of some 40 years. He has conducted several pest industry based training seminars and presented at industry conferences in Australia and overseas. Gary also sits on several pest industry committees and working parties and is heavily involved with many important industry projects and initiatives.

In addition to many Pest Industry related licenses & certificates, Gary is also a:
• Certified Lead Auditor of ISO Quality Management Systems / Environmental & Safety
• Member of the Anticimex Global Technical Board
• Approved HACCP Trainer & Auditor
• Licensed Fumigator
• Licensed & Qualified Pest Management Technician & Timber Pest Inspector
• Qualified Cert 1V - Workplace Trainer & Assessor
• Member of various industry committees and working groups for Australian Standards
• Holds a Diploma in Business Management
• Certified Lead Auditor of ISO Quality Management Systems / Environmental & Safety (ISO 9001 & ISO 14001)

ABSTRACT: Codes of Practice & What are they

For most pest controllers, the Australian Standards were the most viable, and in some cases the place of last resort, for undertaking termite work. Like all things, change has come and now the pest control industry has an alternate method of delivering their services to the consumer. In a landmark decision, the Australian Competition Consumer Commission for the first time ever registered an accredited an industry codes of practice. These being the Code of Best Practice for Termite Management and the Code of Best Practice for Termite Management During Construction. The ACCC in making its decision, was conscious of the fact that Australian Standards were not readily available to consumers and the industry codes of practice were freely available and gave both the consumer and pest controller a reference document by which termite control work be judged.

The introduction of codes of practice, opens a new world of doing business in termite control and management. This session will explore those opportunities, background the importance and relevance of codes of practice and how a pest control company can move to benefit from this exciting development.

ABSTRACT:‘Competing with Ultrasonic and Electromagnetic Devices'

There is no doubt our industry is and has been for some time, under siege to competition from a plethora of DIY pest control products, readily available from hardware stores and supermarkets, as well as a steadily growing array of contraptions and devices available online and by mail order.

We’ll delve into two of the most prominent and extensively advertised modes of DIY pest control (and I use the phrase ‘control’ with much trepidation) which may well be considered by many as anything but practical. I’m referring to the use of Ultrasonic and Electromagnetic ‘technologies’ and whether or not the claims made by the innovators and purveyors of these devices are fact or fantasy.

Do you as a pest management professional, feel that your current business, or potential future business growth is or will be adversely affected by these ‘plug-in’ devices? These ‘technologies’ are not new, they’ve been around for a couple of decades now.

What do you tell your customers when they ask how well the devices work? After all, they can’t just plug you into a power point for years and then enjoy a pest free environment.

How much information is out there regarding this and what has been the experience with consumers and commercial end users in general?

Is this a real threat to our industry? If it is, how do we combat it? And if it isn’t, why are we bothering to talk about it?

ABSTRACT:‘Practical Termite Control – Tree Nest Treatment'

Some pesties are content with domestic work. Others prefer commercial …… or both. Then there’s the timber pest devotees.

Some pest control companies like to specialise. This is obvious given the huge number of firms promoting themselves as “Termite Specialists”. Others like to find a niche, like bedbugs. And then there’s the guys who want to be all things, to all people. But whatever sector you fall into, if you provide termite control services, you can expect to see the unusual on a regular basis.

We’ve never had such an array of chemistries, molecules, formulations and products at our disposal to thwart the advances of our ravaging termite species and the modern tools and equipment add to our complement of weapons in this battle. Inspection and detection technologies have improved immensely over the last 15 years or so but the termites keep coming and treatments sometimes fail.

The termite brain could never be compared to the incredible complexity and capability of the human brain, but termites often out-fox us and leave us wondering in despair and scratching our heads when we ‘lose the battle’ with them on a difficult site. Why? Could it be the dreaded ‘Operator Error’, or that our product of choice hasn’t lived up to the hype?

Termite control is diverse and challenging to say the least, which makes it so interesting and engaging.

In this presentation, we’ll look into a facet of termite control which is sometimes overlooked and at other times, maybe relied upon too much. Whatever you’re perspective is on it though, locating the source of the termite activity and eliminating the colony or colonies responsible, simply must or should be, a priority.

Trees and stumps are evolutionary and ideal habitats for our most economically important termite species to establish colonies and nests in. There are various methods for locating and eradicating these elusive concentrations of micro marauders and various opinions as to which ones work and which ones don’t. We’ll explore the treatment options, considerations, risks & possibilities when tackling this type of work and discuss the most effective and appropriate solutions for particular scenarios.

After all, there’s usually a correct way and a not so correct way to do most things.


The demanding and increasing requirements of the food industry and its supply chain, have resulted in pest management technicians and contractors providing more highly qualified personnel to undertake the necessary inspection, planning, risk assessment and strategy work.

With this new approach in mind, AEPMA, together with a team of specialists, have created a formal development course for the specialist role of Pest Management Field Biologist. Blending theoretical and practical scenarios, the program is structured around familiarising participants with the key aspects of the Field Biologist role and the important part that this role plays in ensuring the effectiveness of a credible, robust and sustainable pest management solution in food industry operations. Any pest controller undertaking, or planning to undertake work in the food management industry, will find this session informative and interesting.

Friday 21st September
Stream 1 – James Miller, Trece Inc
“Mating Disruption for Stored Product Moths”

James Miller

James Miller, is the Market Manager for STORGARD® Insect Monitoring and CIDETRAK® Mating Disruption systems to the Post-Harvest Professional Pest Management Industry with Trécé Incorporated located in Adair, Oklahoma, United States of America. James brings over 15 years of practical field experience to the areas of: commercial food manufacturing, processing, distribution, retail and commodity pest management. He is a Certified Commercial Pesticide Applicator and an Associate Certified Entomologist. He participates and holds current membership with International Association of Operative Millers, Grain Elevator and Processors Society, National Pest Management Association, Entomological Society of America, Australian Environmental Pest Managers Association and various State-run Pest Management Associations. He has contributed to industry articles and publications in Pest Control Technology, Milling Journal, International Miller, Quality Assurance/Food Safety and Professional Pest Manager magazines. James regularly performs educational sessions, product stewardship and accredited training throughout the pest management and food processing industries. James is jointly involved in product development and field research programs with large scale retail and food manufacturing clients.


Mating disruption for various moth species has been around for over 30 years in pre-harvest settings. Only in the past 10 years has a post-harvest version of mating disruption been registered for use anywhere. Mating disruption for Indian meal moth and related species is the closest we have come to a "silver bullet" in regard to Prevention and Control of these moths in settings ranging from Farm to Fork. This presentation will cover the basic insect biology of Indian meal moth, operational and technical side of mating disruption technology, new products coming to market for additional insects and technical aspects when using mating disruption.

Thursday 20th September
Stream 2 – Jay Turner – Laguna Pest Control
“Laguna Pest Control Undisclosed! – An insight into the 2017 Australian Pest Manager of the Year”

Jay Turner

Unlike most pest controllers who start in this industry by accident, it was inevitable that Jay would find his niche as a pest controller. With a Bachelor of Science degree in Biological Sciences and a passion for all things creepy crawly, Jay initially began his career ironically breeding “bugs” for the pet trade. The very successful Minibeasts Enterprises (owned and operated by Jay and his wife Nicky) bred and supplied spiders, scorpions, leaf insects, crickets, cockroaches, maggots, mealworms and even snails to pet shops all over South Eastern Australia. It was a chance meeting with a local pest controller that lured Jay and his knowledge of insect biology into the pest control trade. Jay then not only completed his certificate III in urban pest management at Northern Melbourne Institute of Technology, but completed it with the highest score ever and was subsequently commissioned to pass on this knowledge through sessional teaching at the Tafe. Skip forward a few more years and the husband and wife team now own and operate the multi-award winning Laguna Pest Control based in Noosa, Sunshine Coast. Jay is also a regular author for the Professional Pest Managers magazine and is often sought out by fellow pest managers for advice and mentoring.


Laguna Pest Control Undisclosed! - An insight into the 2017 Australian Pest Manager of the Year.

Owner Jay Turner will share with us their journey from husband and wife team to the award winning business it has become.

He will divulge with us their marketing, branding and financial strategies along with many of the hurdles they have faced along the way.

Friday 21st September – Stream 2
“New Changes to the Training Package”
Jeremy Rose – Artibus

Jeremy Rose

Jeremy Rose is Industry Manager for Artibus Innovation, the Skills Service Organisation responsible for the development of the construction and property service training packages.

Jeremy oversees the development and maintenance of the property services training package an behalf of the property services industry reference committee, managing stakeholder engagement and package development activities across a range of current projects.

Jeremy has 15 years’ experience in the Vocational Education and Training and industry workforce development sectors through roles in state government, consulting and private training provider business development.

ABSTRACT – Pest Management Training Package Redevelopment Project

The Australian Government has implemented a process for training package reform for all industry sectors. This reform process is carried out at the direction of the COAG Industry & Skills Council and the Australian Industry & Skills Committee (AISC). Artibus Innovation has been engaged by the AISC as the Skill Services Organisation to manage the reform process for industries within the Property Services sector which includes Pest Management. Artibus Innovation has established an Industry Reference Committee (IRC) to review and develop training packages in line with the Australian Governments reform process. Artibus Innovation has as part of their 2018/2019 work schedule the requirement to review and reform the Pest Management training package.

The first step of this process has been to develop a business Case for Change project. The Urban Pest Management redevelopment Project will examine the content, structure, training delivery and student outcomes of the CPP30115 Certificate III in Urban Pest Management. The Case for Change was recently endorsed by the AISC and they green lighted Artibus Innovation to begin the project. The project leader is Jeremy Rose from Artibus Innovation. As training package reform needs to be industry driven Artibus are seeking consultation/engagement with all industry stakeholders to obtain feedback on this project.

They have requested assistance from AEPMA as the largest industry representative in getting this message out to their members. John Murray is representing AEPMA on the relevant IRC and is assisting with the consultation process. The consultation process will include many opportunities for industry members to get involved. Artibus will be establishing an industry Technical Advisory Group (TAG) to assist the IRC with technical input to the new training package. All Pest Management industry stakeholders are invited to nominate for the TAG positions. Other consultation opportunities will include surveys, webinars, workshops and roadshows. AEPMA is fully supportive of the project redevelopment and hopes you will GET INVOLVED and be part of the change.

Friday 21st September – Stream 2
“New Changes to the Training Package”
John Murray – Flick Anticimex

John Murray

As head of Post Construction Pest Technical Services and Training for the Flick Anticimex group of Companies (Australia and New Zealand), John drives the company goals of excellence in Pest Management knowledge, research, development and training. His dedicated team of Technical Managers and field officers support business operations by providing mentoring and technical expertise to the company’s 34 corporate branches and 19 Franchises and over 700 technicians and sub-contractors. As Amalgamated Pest Control’s Registered Training Organisation (RTO) Manager he is responsible for ensuring compliance with the national training regulator and VET standards. He team of trainers and assessors deliver the nationally recognised Certificate 3 in Urban Pest Management training to new & existing field technicians.

John’s twenty two-year pest management industry experience has seen him work in all aspects of the business from field technician, business owner, sales, training, technical and work health safety. He is an active member of AEPMA having worked on several Codes of Practice including Termite Management and Training and as an AEPMA representative on external committees promoting industry initiatives. He is passionate about all aspects of the pest management industry and especially in the mentoring and training of the next generation of pest managers.

ABSTRACT – Pest Management Training Package Redevelopment Project

The Australian Government has implemented a process for training package reform for all industry sectors. This reform process is carried out at the direction of the COAG Industry & Skills Council and the Australian Industry & Skills Committee (AISC). Artibus Innovation has been engaged by the AISC as the Skill Services Organisation to manage the reform process for industries within the Property Services sector which includes Pest Management. Artibus Innovation has established an Industry Reference Committee (IRC) to review and develop training packages in line with the Australian Governments reform process. Artibus Innovation has as part of their 2018/2019 work schedule the requirement to review and reform the Pest Management training package.

The first step of this process has been to develop a business Case for Change project. The Urban Pest Management redevelopment Project will examine the content, structure, training delivery and student outcomes of the CPP30115 Certificate III in Urban Pest Management. The Case for Change was recently endorsed by the AISC and they green lighted Artibus Innovation to begin the project. The project leader is Jeremy Rose from Artibus Innovation. As training package reform needs to be industry driven Artibus are seeking consultation/engagement with all industry stakeholders to obtain feedback on this project.

They have requested assistance from AEPMA as the largest industry representative in getting this message out to their members. John Murray is representing AEPMA on the relevant IRC and is assisting with the consultation process. The consultation process will include many opportunities for industry members to get involved. Artibus will be establishing an industry Technical Advisory Group (TAG) to assist the IRC with technical input to the new training package. All Pest Management industry stakeholders are invited to nominate for the TAG positions. Other consultation opportunities will include surveys, webinars, workshops and roadshows. AEPMA is fully supportive of the project redevelopment and hopes you will GET INVOLVED and be part of the change.

Presentation 1:
How to make best use of the Code of Practice for Pre-Construction – STREAM 1
Presentation 2:
The Future of Training in Pest Management – STREAM 2

Keith Farrow - Consultant

I joined the pest management industry as a fumigation labourer for W.A Flick and Co, a long time ago. Flick provided me with the opportunity to gain experience across all areas of pest management – urban, commercial, termites, weeds and fumigation. I also gained experience in different geographical regions including New South Wales, Queensland and Hawaii. From Flick I moved to Dow AgroSciences and was a part of the major termite management changes of the late 1990’s and early 2000s. In 2005 I joined the Rapid Group and until early 2017 I held the position of Chief Technical Officer with Pacific International (Rapid Solutions). I now work as a private consultant and trainer in the pest management arena. My more formal qualifications include a Science degree and post graduate diplomas in Entomology and Education.

During my career in pest management I have been privileged to be included in the working parties for several Australian Standards and AEPMA Codes of Practice. I was also invited by CareerForce, New Zealand, to be on the working party for the development of the current New Zealand Certificate III in pest management. I have presented sessions at pest management industry conferences in Australia, New Zealand and Singapore. All of these experiences have allowed me to work closely with some of our industries’ most creative and knowledgeable individuals and leaders.

My time in the pest management industry has been, and I hope will continue to be, educational and enjoyable (and sometimes just fun).


“How to make best use of the Code of Practice for Pre-Construction”

The termite inspection and management aspects of our industry have for many years been guided by a set of Australian Standards. These Standards have both helped us and caused us some major concerns. They may also have cost some of us a lot of sleepless nights and worry.

How will the new Pre-construction code of practice developed by the AEPMA help in our day to day work? Termite management standards have been in existence since 1976, why, as an industry, do we need a code of practice?

Friday 21st September – Stream 2
“Grow Your Business Faster with The Marketing Playbook ”
Lana Luise – Space Digital

Lana Luise

Lana was one of the first people employed as a ‘social media marketing manager’ at the largest broadcasting company in America, Clear Channel Radio in 2011. Since then, Lana has continued to develop and grow her skills as a social media marketing expert, keeping on top of the latest platforms and strategies to help every client have a successful presence on their social media platform of choice.

Lana Luise is not only a powerhouse of knowledge in the social media space, but she is also one of the Space Team’s Creative Directors. When a business or person needs a marketing audit, marketing consultant or simply a little marketing advice, Lana is the guru you are looking for. She specialises in helping client’s gain new leads, telling stories and making strong, lasting impressions online!

If Lana looks familiar, then there’s a pretty high chance you’ve seen her speak at any of the national events that she’s presented at, or you might recognise her from her own online presence. Lana prides herself on sharing her marketing know-how and advisory expertise as she shares her favourite marketing and branding strategies with business professionals and owners.

Lana is also known for being an amazing sounding board for creative content and ideas, so if you are thinking of ways to make your online presence more, well, present, then Lana is the girl to speak to.


Lana presents the Marketing Playbook, which includes 4 Marketing Plays that are the result of years of researching, testing and optimising digital marketing campaigns for clients and her own agency, Space Digital.

The Plays have generated countless sales and leads across a large range of industries, and can be implemented into your business as well. Each Play is tailored to a different situation that your business could be facing, and when used in the right scenario, can be very effective.

In this presentation, Lana will introduce the Key Players you need to know about to run these Marketing Plays successfully, as well as demonstrate and explain how they can be used in your business to help you gain new leads and further your brand exposure.

Thursday 20th September – Stream 2
“Diversity in the Workplace”
Louise Howarth – Sandgate Pest Control

Louise Howarth

Louise Howarth is Managing Director and co-owner at Sandgate Pest Control. She has been co-owner of the family owned and operated company since 2004 and Managing Director for the last two and half years. She joined the company in 2008 assisting with HR before taking over as Managing Director. Louise has a Bachelor of Education and had a career in education as a primary school teacher prior to joining Sandgate Pest Control.

Louise and her husband Luke, along with Luke's parents own the company. The Howarth family have owned and operated the company since the early 1970's. The company celebrates 50 Years of Operation this year, 1968 – 2018, a milestone the family are proud of.

Louise believes her previous work experience for many years in teaching has positively impacted her leadership of the company. The skills, characteristics and behaviours her current leadership role demands fits well with her previous experiences within the classroom setting.

While the pest industry has a strong technical focus, Louise believes her objective perspectives on operational and technical areas of the business has led to innovation in policy, procedures and strategy. With HR being a key strength, Louise is able to focus specifically on customer experience, team performance and team success.

Thursday 20 September – Stream 1
“The mystery beneath our feet – what happens in soil”
Mike De Luca – Syngenta

Mike De Luca

Michael has a broad range of experiences having undertaken research and development in a range of fields including pest management and turfgrass science. With a Bachelor of Applied Science for the University of Queensland and a background in agronomy he has a passion for product research and soil science. Michael brings to Syngenta an in-depth understanding into the research and development of products and their interactions in the field that supports customers with the best outcomes. Having spent time with the global research institute, STRI, he has a wealth of knowledge in field development of products. Michael combines science with a practical approach to application and planning. With his appointment as Technical Manager for Syngenta Australasia, Michael brings world leading research and development to the PPM industry.


The interactions between soils and product application directly impacts the outcomes of pest control treatments. Whether the application is a termite barrier or a general pest perimeter barrier, you need to consider the soil properties and its relation to product placement. For example in termite barrier injection, water volumes and hole spacings, will differ depending on the soil.

Core elements that influence movement and final placement of product include soil size, airspaces and obstacles and interactions that limit water movement. During the presentation, there will be a demonstration so you can visually see product movement which will provide an understanding of how the soil behaves and how to get the best out of your treatments. We will also investigate the properties of products where formulations influence the performance and why not all formulations are created equal.

Thursday 20 September – Stream 2
“Diversity in the Workplace”
Nicole Tyzack – Campaign Manager, Syngenta

Nicole Tyzack

Nicole has been working at Syngenta since December 2012 as part of the Lawn & Garden Controls team which includes the Professional Pest Management business. She is responsible for planning and implementing marketing campaigns across the L&G business in ANZ and also works with the regional team in APAC ensuring best practice across the region in terms of digital integration into communications. This role is both exciting and challenging - she enjoys the diversity of the L&G business and navigating through the challenges of a large organisation.

Nicole completed a BA Communications degree in South Africa with a post grad year in Industrial Psychology. Her first role was as a media planner in Johannesburg before moving to Europe in the 90's. After a few years travelling and working as a Contiki Tour Manager, she returned to advertising in London with a specialist Financial Services agency. Nicole moved to Sydney in 2000 and spent a year doing telecommunications advertising before moving to a medium sized ad agency doing pharmaceutical and rural/agri communications for 11 years.

Nicole is married with 2 children aged 14 and 10 and supports the Wallabies!

Friday 21st September – Stream 1
“Bird Management – Emerging technologies including laser, Co2, ozone, high voltage and physical”
Peter McCarthy – PestIT

Peter McCarthy

Peter McCarthy is one of Australia’s leading structural bird management professionals in the design, specification, quoting support, training and installation of bird management systems. His experience with bird netting, electric ledge deterrents, physical devices and scare deterrents is extensive. He liaises with numerous local and International innovators in bringing new technologies to the Australia professional pest market. Peter is a co-director of Pest IT Pty. Ltd. incorporated in 2004 and is working with Australian pest managers in development of new products and markets with Active Oxy New Zealand and AvePro Bird Control Systems.

With thirty years of involvement in bird management, from managing a kiwi fruit farm in Western Sydney to leading bird management development with Pest IT, Peter’s understanding of the subject is practical, scientific, technical and occasionally humorous.


New developments in bird management technologies have been somewhat stagnant for many years. Industry standard techniques and products such as installing bird spikes, netting, electrical deterrents and electric shock systems have remained embedded internationally for decades. While numerous new developments have entered, very few have altered the procedures and techniques used for long-term bird management in Australia.

While it is easy to say “that’s about to change”, new modifications in laser technologies, high voltage or physical deterrents will only enhance the processes currently in place. Australian bird managers will continue to rely on the traditional products and procedures presently in place.

However, in 2018, we will see the introduction of one “potential” game changing technology in “ducted ozone systems”.

Ozone (O3) has the ability to deter pest birds from indoor, semi-enclosed and even outdoor environments. While there is already a small percentage of ozone in our atmosphere, birds of all kinds prefer NOT to breathe in minute increases to natural ozone levels. In fact, by increasing the ozone concentration, birds will leave a treated area, even with occupied nests.

Ozone is generated on-site by pumping filtered oxygen over high-voltage ozone plates. Called the corona discharge method, the oxygen molecule (O2) is split to form two positively charged oxygen atoms. These oxygen atoms then form an unstable bond with Oxygen (O2) to form Ozone or O3.

Once the ozone is generated, the ozone is then pumped through a ducting system to deliver ozone into a facilities atmosphere. Ozone is heavier that air and is a very unstable gas. As the activated air is release from the ducting system, it falls towards the floor creating an undesirable zone for birds to inhabit. Ozone oxidises back to oxygen very quickly, hence the need to constantly continue the generation process. The ozone concentration is maintained high enough to deter birds, but lower than occupational Safe Exposure Limits (SEL) for humans. Given there are minimal differences between effective and safe ozone concentrations, the breakthrough in the technology has been the sensor systems that measure, maintain and modify ozone concentrations to ensure that birds are deterred and humans remain unaffected by the change in atmosphere.

Birds have a very sensitive “acute” respiratory system (different to mammals) containing several air sacs and a tubular type lung. Ozone reduces the expansion of the bird chest cavity which facilitates effective breathing. When in an ozonated environment, birds are not harmed, yet they feel very uncomfortable and leave. Birds will only enter an ozonated atmosphere for very short periods, if at all. An ozonated environment can be maintained within a facility to provide an effective, long-term bird free environment.

The opportunities for bird managers servicing Australian logistics, food, agricultural, Defence, government, industrial, mining and other industry sectors are endless.

Ducted ozone systems have originated from years of research and commercialisation in Chile and New Zealand. It has taken several years to perfect the ozone generation process, ozone concentration level monitoring and ultimately the ducted delivery system that finalises the pieces of the complex ozone puzzle.

Ducted ozone systems will also offer Australian pest managers and their commercial clients numerous additional benefits to bird management. These include micro-organism control, air and surface sanitation, post-harvest food storage improvement, dust suppression and odour control to name but a few.

During the presentation we will discuss new and emerging technologies and how they differ to the existing bird management systems.

Presentation 1:
AEPMA’s Existing Building Termite Management Code of Practice – “The Pest Manager’s Approach” – STREAM 1
Presentation 2:
Mistakes that Help us Modernise – Termite Management in Small Business – STREAM 2

Rob Boschma – Specialist Termite Control

Rob Boschma is the Managing Director at Specialist Termite Control - a three time winner of the AEPMA industry awards including the National Specialist Division and Victorian State Pest Controller of the Year. Being a second generation pest controller, Rob is passionate about the industry and is currently the Victorian Chair of AEPMA and sits on the National Board as a Director.


“AEPMA’s Existing Building Termite Management Code of Practice – The Pest Manager’s Approach”

In this brief presentation, we’ll take the perspective of ‘small business’ when looking at the two emerging regulatory documents that influence termite management in existing buildings. We’ll compare the Code of Practice with the Australian Standard and evaluate which will lead to better outcomes not just for pest managers but most importantly, our clients.


“Mistakes that Help us Modernise – Termite Management in Small Business”

We as an industry are continuing to modernise and although technology helps us along the way, it is often our own mistakes that really force change in our business practices. In this interactive session we will work in groups to analyse some of the ‘classic’ mistakes we can make in termite management and discuss some of the take away principles.

Thursday 20 September – Stream 1
“The “How To” of Termite Inspections”
Shane Clarke - Consultant

Shane Clarke

Shane Clarke is a licensed pest manager and has been in the pest management industry for over 25 years. Shane has operated his own business for many of those years and his company employs a number of pest control operators who service all areas of Sydney. Since the sale of Pestforce in 2016 he has been doing work on his Dogwall, consulting to other companies and continuing to provide expert witness work.

Shane has many years of experience not only in pest management technical expertise but also in the operation of a successful business.

Shane is on the Board of Directors of PestCert and he is passionate about ensuring that the Australian pest management industry is reputed to be honest and professional in all aspects of business.


Termite Inspections. - It’s what you can’t find that is important.

The termite inspection is the cause of more disputes, misunderstandings in the Pest management industry than any other area of the business.

Is this because we are not good at finding termites? We pride ourselves on the finds, the tiny piece of often obscure evidence that leads to the discovery of a termite infestation. Some even believe they have some kind of supernatural sixth sense that allows them to find any infestation that might exist.

What we give to the client when they read out report is an expectation of their future life and expectation they have regarding problems with timber pests in their property. The client seems to have an expectation that if nothing was found on the day of the inspection that nothing will ever be found. This is due to a basic misunderstanding about the nature of termite activity.

The biggest mistake we make in the area of termite inspections is to believe it is all about what we find. We search hard and look for any physical evidence. While we grudgingly include all the disclaimers provided by insurers and Standards and Codes of Practice often we become complacent and believe ourselves that we can detect any infestation that might be present.

It is the area of risk and susceptibility that we as an industry often fall short when communicating our findings to the client. It is the nature of termite infestation that we need to educate each client about with every inspection we do.

It is reporting what we know could actually exist and not be found that is important to the client. In this session we will be talking about why that is so and how to do it.

Friday 21st September
Stream 1 – Shauna Chadlowe – Australian Wildlife Conservancy
“Using a rate to catch a rat: Saving Australia’s Threatened wildlife through effective pest control”

Shauna Chadlowe

Shauna Chadlowe is the Chief Development Officer at Australian Wildlife Conservancy and heads up fundraising and development for AWC nationally.

Prior to joining AWC in 2006, Shauna was the Executive Director of IQPC, Sydney, a global conference organisation, where she gained 10 years’ commercial experience.

Prior to that, she practiced law for a well-established Sydney law firm.


Across the continent, native wildlife populations are in severe decline: 1 in 3 mammals and 1 in 7 birds are currently threatened with extinction. Emptied of wildlife, our National Parks now resemble marsupial ghost towns. The key threats driving this decline are feral animals, wildfire and weeds.

Feral animals like rats, cats, foxes, cattle, camels and pigs have robbed Australia of its natural capital.

Australian Wildlife Conservancy (AWC) is the largest private owner of conservation land in the world and is saving Australia’s wildlife by taking innovative steps at the cutting edge of conservation to control feral animals – like Black Rats, cats and foxes.

This is a very exciting story that will leave you feeling inspired about how one organization – AWC - is successfully halting and reversing the tide of extinctions in Australia.

Friday 21st September – Stream 1
“Rodent Management Code of Practice”
Simon Lean - Rentokil

Simon Lean

Simon Lean - Australian Technical Manager Rentokil

Simon has been involved in the pest control industry for over 30 years. In this time he has worked in the areas of field research biologist, product development, sales and marketing and project management for multi-national chemical companies in Australia, New Zealand and the USA.

For 10 years Simon was a co-owner of Ant-Eater Environmental Services Pty Ltd, one of the largest privately owned pest control companies in Sydney. Ant-Eater specialised in Commercial pest control and termite management in both residential and commercial properties.

Since selling Ant-Eater Environmental Services Pty Ltd to Rentokil in 2010 Simon continues to work for Rentokil as the Australian Technical Manager based in Queensland and has been an industry representative on both the CoP for Termites and the CoP for Rodents.

Friday 21st September – Stream 2
“Choose Wisely. How to avoid recruitment disasters”
Stephen Milgate - Consultant

Stephen Milgate

Stephen Milgate is a management consultant who for the past 30 years has worked extensively with the Australian medical profession. His current roles include CEO of the Council of Procedural Specialist and the Australian Doctors Federation and as national coordinator of the Australian Society of Orthopedic Surgeons. He was awarded an Honorary Fellowship from the Australian Orthopedic Association and the Bruce Shepard Medal for outstanding contribution to the Australian Medical profession. Stephen also consults to the National Association of Practicing Psychiatrist.

As a management consultant Stephen has worked with large and small business in the areas of recruitment, conflict resolution and staff development.

He also has considerable experience representing organisations at the State and Federal parliamentary level.

Stephen has been married to Susan for 30 years and has four sons. He resides in Arncliffe where he and his family restored their 130-year-old free standing terrace home (with the help of some pest controllers). His community service includes being a life member of the Rockdale City Raiders Soccer club, which he has served for many years and participation in the Carlton Anglican Church. He is a life-long and still hopeful supporter of the St George Dragons. Go the Dragons!!

Friday 21st September
Stream 1 – Steve Broadbent, Ensystex Australasia
“Who Gives a Rat’s?”
“Rodent Management Systems: Source – Passage – Attraction – Habitat Modification”

Steve Broadbent

Steve Broadbent holds an honours degree in Applied Biology majoring in Ecology and Biocide Science; together with qualifications in Marketing from the University of Technology, Sydney and a Management Diploma from Melbourne University. He is a Certificate IV - Workplace Trainer, Assessor and Auditor, qualified in all Australian Pest Control Competency Standards.

Steve has more than 40 years industry experience, having commenced his career as a government Research Entomologist in the United Kingdom before moving to Australia. He has been 17 years in his current position as Ensystex’s Regional Director for Australia, SE Asia, Southern Africa, and the Middle East.

He has authored many peer reviewed scientific papers, contributed technical book chapters, and consulted on pest management issues for many major projects including rodent control in Turtle Sanctuaries in Malaysia, and with the National Parks & Wildlife Service and the Charles Darwin Foundation in the World Heritage Galapagos Islands. One of his more unusual projects was investigating risks posed to black mamba snakes through secondary rodenticide poisoning in Wildlife Reserves in Botswana.

ABSTRACT “Who Gives a Rat’s?”

Rats and mice are pest species that cause enormous amounts of damage, food loss, health issues and more. We invest many resources in their control, with a strong emphasis on the use of toxic baits, and an attitude of ‘Let’s just get rid of the little blighters!’.

But the world is changing. Regulators in many jurisdictions have expressed concerns about anticoagulant rodenticides and are reviewing their use. And it is not just anticoagulant rodenticides that are under fire. This has lead to professional pest management initiatives such as the UK Rodenticide Stewardship Regime and the Australian AEPMA Code of Best Practice for Rodent Management.

There is also an increasing concern in society with respect to the humane control of rodents. This is most evident in Europe, but it is of increasing concerns in most OECD countries and will become more important in Australia over time.

These changing societal attitudes must be addressed by those companies who set themselves up as leaders. Rodent management programs should have clear and achievable outcome-based objectives that cause the least suffering to the target rodent pests, consider community values and include long-term systematic management outcomes, with control options based on the specifics of the situation.

This presentation explores alternative methods for rodent management in light of these changing values and the options provided by new technologies.

“Change Management and creating a service revolution”

KEYNOTE – Steve Simpson

Steve Simpson is an international speaker, author and consultant based in Melbourne. SOCAP in Europe have described Steve as 'the leading Australian Customer Care Guru'. He was an invited member of an international research team studying Standards of World Class Customer Care, organised through the US based Society of Consumer Affairs Professionals. He is a Past Chapter President of the Australian Customer Service Association, has been an evaluator in the Australian Customer Service Awards and a judge in the Australian Customer Service Council Awards. He was invited to be the Customer Service Consultant to the 8th World Swimming Championships.

Steve has a Masters Degree from the University of Alberta and recently was recognised by Professional Speakers Australia with the Australian Educator of the Year Award. He is the author of two books and a contributing author to a further three books, including his latest – 'A Culture Turned'.


For many years, companies across the world have been trying to differentiate themselves through the quality and reliability of the service they provide. To the frustration of many, these attempts to improve service have failed. In this presentation by Steve, you will gain insights into the huge benefits that can be enjoyed from providing outstanding service during these changing times. More importantly, you'll learn why many attempts to improve service have failed - and what you can do to distinguish yourself in the marketplace.

Thursday 20th September – Stream 12
“Diversity in the Workplace”
Vasili Tsoutouras – Allstate Pest Control & President, AEPMA – Allstate Pest Control & President, AEPMA

Vasili Tsoutouras

Vasili Tsoutouras is a Director of Allstate Pest Control, a family-owned and operated business. Allstate has been servicing South Australian homes and businesses since 1986. Since then, they have grown from a three-man team to now employing over 25 people.

Vasili started in the business under the guidance of his father, Peter, some 15 years ago. He has a great passion for the business and the pest management industry that has led him to be appointed to the position of President of AEPMA.

He currently manages and judges ‘Pest Manager of the Year’ and sits on a number of AEPMA’s Code of Practice Working Parties. This dedication shows his true commitment to the on-going success and growth of Allstate and the Pest Management Industry as a whole.

Friday 21st September – Stream 1
“Bayer – The Formulation Technology Experts”
Dr Volker Gutsmann - Environmental Science, Bayer Germany

Volker Gutsmann

Volker Gutsmann is part of the Bayer Environmental Science product development team located in Monheim, Germany. Volker has a PhD in molecular parasitology from Imperial College, London, UK. During the past 20 years, Volker has held various positions at Bayer both in Veterinary Science and Environmental Science. In recent years, his main professional task was on product development for the global pest control industry focusing mainly on bait products for cockroaches and ants as well as novel liquid insecticides.


Insights will be given into the setup of Bayer Environmental Science’s Innovation group, and putting a specific focus on formulation technology - the bridge between an active substance and a product. Advances in formulation technology can optimize the performance of a product, and make it particularly suited to be used under difficult conditions. Some challenging conditions are the use of sprayable liquid insecticides on porous outdoor surfaces. Suspend Flexx, a new product being launched in Australia, has been designed to perform especially well under those adverse conditions. The concept behind Flexx, use and performance will be discussed.