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Speaker Profiles – Main Plenary

Tuesday 7th June

Tuesday 6th June

KEYNOTE PRESENTATION – Ms Shara Evans – Technology Futurist

“Title TBC”

08:30 – 09:30

Shara Evans shows organisations how to take advantage of the opportunities underpinned by emerging technologies. As one of the world’s top female futurists, Shara is one of those rare individuals who merge incredible technical skills with an innate understanding of the social and economic impact of new technologies.

Regarded as a leading expert on emerging technologies, cyber security, digital privacy and the future of health, humanity and work, Shara is regularly featured on broadcast television. She’s appeared on Sky News, ABC’s Q&A, The Project, Weekend Sunrise, Lateline, and more. She’s recently appeared on Fox and CW Network’s new Life 2.0 science documentary series in the USA, and, in March 2020 was named by Forbes as one of the World’s Top 50 Female Futurists (one of the few technology futurists featured in the Forbes list.)

An accomplished entrepreneur Shara is the founder and CEO of leading technology analyst firm Market Clarity and previously founded Telsyte, a strategic telecommunications and technology consulting group.

As a keynote speaker, Shara Evans weaves a narrative of a near future radically different from our current world… but clearly recognisable as the result of today’s newest technological leaps. By contextualising and humanising the research and technology that will shape the next 10-20 years, Shara assists organisations to create and commercialise the products and services of tomorrow.

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To be provided

PANEL SESSION: “GOING DIGITAL”

Main Plenary – 09:30 – 10:30

Presenters:
Rob Boschma – Specialist Termite Control,
Vasili Tsoutouras – All State Pest,
Kuyan Rider – Conquer Termites Northside,
Kelly Green – What’s Buggin You

ROB BOSCHMA – SPECIALIST TERMITE CONTROL DIRECTOR

Field Staff: 7.
Work performed: Termite inspections and management applications.
CRM requirements: Something that allows for detailed customisation to reflect the specialist reports we do as well strong scheduling capabilities.
CRM: Formitize.

Rob Boschma is the Managing Director at Specialist Termite Control - a three time winner of the AEPMA industry awards including the National Specialist Division and Victorian State Pest Controller of the Year. Being a second generation pest controller, Rob is passionate about the industry and is the currently Victorian Chair of AEPMA and sits on the National Board as a Director.

VASILI TSOUTOURAS – ALL STATE PEST CONTROL – CEO

Field Staff: 34.
Work performed: Termite and Pest Control in Domestic, Commercial, and Construction sectors.
CRM requirements: Highly flexible and customizable workflow management system with end-to-end capabilities.
CRM: Myflo, with API integration into Podium and XERO.

Vasilios Tsoutouras is the CEO of Allstate Pest Control, a family-owned and operated business. Allstate has been servicing South Australian homes and businesses since 1986. Since then, they have grown from a three-person team to now employing over 45 people.

Vasilios started in the business under the guidance of his father, Peter, some 18 years ago. He has a great passion for the company and the pest management industry. Leading him to be appointed to the position of South Australian Director of the Australian Environmental Pest Managers Association, and he also sits as the President of the National Board, President of the Federation Asian & Oceania Pest Managers Association and the Chairperson of the Global Coalition of Pest Management Associations.

This dedication shows his genuine commitment to the ongoing success and growth of Allstate Pest Control and the Pest Control Industry as a whole.

KUYAN RIDER – CONQUER TERMITES NORTHSIDE

Field Staff: 10.
Work performed: Domestic Termite & Pest Control, Pre-Construction & Limited Commercial work.
CRM requirements: An easy to use, mobile & cloud technology that continually enhances its features to suit its users’ requirements. The system should have the ability to streamline job management and customer communication, easily automate our administrative processes, be highly adaptable for our in-depth reporting and integrate with our accounting system (Xero).
CRM: ServiceM8

Kuyan Rider launched her career in the pest control industry over 12 years ago with Scientific Pest Control & Cure-All Pest Control. She is now the General Manager of Conquer Termites Northside, a small, family owned, franchise of Conquer Termites Australia. Starting with the Northside in 2014, Kuyan has grown the team from 2 employees to 12 employees, with a huge focus on retention of the right staff, training/education, and excellent team culture. This dedication to her team and a drive to raise the standard in the pest control industry has resulted in year-on-year nominations for the PWAPM Excellence Award, becoming a finalist twice and winning in 2021.

KELLY GREEN – WHAT’S BUGGIN YOU

Wednesday 8th June

MAIN PLENARY: 08:30 – 09:30

“Artificial Intelligence and Big Data – How they can assist your business”

MATT MICHALEWICZ
Managing Director
COMPLEXICA

psychology, Matt Michalewicz speaks about business success, goal setting and leadership.

He’s also an expert on artificial intelligence and disruption.

Current work - Matt is currently the managing director of Complexica, the 2018 recipient of the Australian Innovation of the Year award, the peak innovation award for Australia.

Complexica is a provider of Artificial Intelligence software that helps large organisations increase revenue, margin, and customer engagement through automated analytics.

He is also a board director at Prophecy International (ASX: PRO) and ComOps (ASX: COM), and a Limited Partner in Blackbird Ventures, an Australian early-stage venture capital fund.

Previous experience
Corporate life: Matt was the co-founder and CEO of SolveIT Software. He grew the company from zero to almost 180 employees and $20 million in revenue before selling the business to Schneider Electric. Under his leadership, SolveIT Software became the third fasting-growing company in Australia in 2012, as ranked by Deloitte. The company won numerous awards, and counted among its customers some of the largest corporations in the world including Rio Tinto, BHP Billiton, and Xstrata.

Founder: He's also been the co-founder and CEO of NuTech Solutions in the USA, where he raised more than US$15 million in venture capital and grew the business to almost 200 employees in six international offices.

Directors: In this role, Matt established an A-list board of directors including former President of Poland and Nobel Peace Prize winner Lech Walesa, former National Security Advisor to the President of the United States Zbigniew Brzezinski, former Bank of America Chairman and CEO Hugh McColl Jr., and world-renowned fraud expert and subject of Steven Spielberg's blockbuster Catch Me if You Can, Frank Abagnale. NuTech Solutions was acquired by Netezza Corporation, which was subsequently acquired by IBM Global Services.

Fitness Forever: From 1994 to 1999, Matt was the founder and operator of Fitness Forever, a personal training business, and later, the co-founder of CFG Investments, a money management and financial planning company with more than $150 million under management.

Author: Author of several books, including ‘Life in Half a Second’, ‘Winning Credibility’, ‘Puzzle-Based Learning’, and ‘Adaptive Business Intelligence’, he’s been featured on SkyNews and Seven’s Today Tonight for his thoughtful insights on success both in life and business, and the simple steps it takes to achieve both.

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Still to come

PANEL SESSION: “We need to talk about mental health”

MAIN PLENARY 09:30 – 10:45

Presenters:
Guest Speaker: Rob Sams – LifeLine
Vasili Tsoutouras – Allstate Pest Control
Belinda Smith – Rapid Solutions
Samuel Wood – Bell Laboratories

ABSTRACTView more...

Mental ill-health costs Australian businesses on average $3,200. Overall, the cost of workplace mental illness in 2018 was $10.9 billion . 1

The COVID-19 pandemic has throughout 2020 and 2021 heightened psychological distress and triggered a rise in the use of mental health services as well as suicides in Australia. 2

Every 30 seconds, a person in Australia reaches out to Lifeline for help. This national charity provides access to 24 hour crisis support and suicide prevention services, so that no person in Australia has to face their darkest moments alone. Lifeline is part of the #YouCanTalk movement, a joint national suicide prevention campaign aimed at giving people the confidence to respond to friends and family when they need help and guide them to the right support services.

Panelists Vasili Tsoutouras, Samuel Wood and Belinda Smith get personal in this panel discussion on the most critical issue facing our businesses, families and communities today.

Facilitated by Lifeline Hunter CEO Robert Sams, our panelists will share their personal experiences with mental health and how they help themselves and others to achieve and promote good mental health.

We’ll hear about managing anxiety, the benefits of a workplace Employee Assistance Program and the reality of living and working with a mental illness.
The interactive panel session will invite questions and feedback from the audience and will share the important, lifesaving work being done every minute of every day around the country by Lifeline.

1 2018 KPMG Mental Health Australia report
2 Australian Institute of Health and Welfare report “Mental Health Services in Australia” updated 1 Feb 2022

Robert Sams, CEO Lifeline Direct Limited (LLD)

Rob is the CEO, as well as a volunteer Crisis Supporter, with Lifeline Direct (LLD), a wholly owned subsidiary of Lifeline Australia (LLA), an organisation that delivers the suite of Lifeline's services across six geographical regions in both NSW and Victoria. Rob is also on the executive leadership team for LLA.

He started with Lifeline initially in the volunteer role of Board Director in the Hunter and Central Coast region in 2012, before becoming the Chair of that Board in December 2016. He moved into a leadership role in 2017. Lifeline has a proud history of being in community, for community and with community, and this aligns well with Rob’s personal values.

Prior to Lifeline, Rob worked in health and wellbeing, counselling, organisational culture and risk management and he holds formal qualifications in these fields as well as post-graduate qualifications in social psychology and suicidology.

Rob is also a published author, with his book Social Sensemaking exploring how we make sense of risk, examined through the lens of social psychology.

Vasili Tsoutouras, CEO, Allstate Pest Control

Vasilios Tsoutouras is the CEO of Allstate Pest Control, a family-owned and operated business. Allstate has been servicing South Australian homes and businesses since 1986. Since then, they have grown from a three-person team to now employing over 45 people.

Vasilios started in the business under the guidance of his father, Peter, some 18 years ago. He has a great passion for the company and the pest management industry. Leading him to be appointed to the position of South Australian Director of the Australian Environmental Pest Managers Association, and he also sits as the President of the National Board, President of the Federation Asian & Oceania Pest Managers Association and the Chairperson of the Global Coalition of Pest Management Associations.

This dedication shows his genuine commitment to the ongoing success and growth of Allstate Pest Control and the Pest Control Industry as a whole.

Belinda Smith, CEO, Rapid Solutions

Belinda is CEO of niche insurer Rapid Solutions and registered training organisation Rapid Training, a role held for more than 5 years. Based in Newcastle, Rapid has insured and trained pest controllers and building inspectors across Australia and New Zealand for more than 25 years.

With a career spanning construction and public sector education, Belinda is passionate about leading with compassion, kindness and building sustainable, customer focused businesses that support the communities in which they work and serve.

In 2016 Belinda was appointed the inaugural chair of Got Your Back Sista, a Hunter based charity supporting women escaping domestic violence to rebuild their lives. Recently married, Belinda now has a blended family of 6 sons, aged 14 to 30.

Belinda is an advocate of living a well-balanced life, giving to family, business and the community, always with self-care first as the priority.

Belinda’s commitment and success was recognized in 2008 and 2009 as Telstra’s National Young Business Woman of the Year and Newcastle’s Woman of the Year and again in 2017 as the Institute of Managers and Leader’s NSW Manager/Leader of the Year.

Samuel Wood, Asia Pacific Business Manager, Bell Laboratories

Samuel Wood has been working in the pest management industry for 15 years in a variety of different roles including technician, trainer, technical consultant, and sales specialist. Having relocated to from the United Kingdom to Australia in 2015, Samuel joined Bell Laboratories as a Technical Services Representative the following year and moved into his current position of Asia Pacific Business Manager at the beginning of 2020.